Reference

What bd128 Legal Terms Cover for You

These legal terms set out how bd128 operates for accounts in Bangladesh, what rights you hold, and how eligibility is determined by your local law and region.

Jurisdiction-dependent accessAccount eligibility rulesUser rights and data handlingbKash, Nagad, Rocket wallet termsContact and dispute paths
bd128 What bd128 Legal Terms Cover for You
CONTACT CHANNELS

Reach Us About Legal or Account Questions

If you have a question about how these legal terms apply to your account, or need to flag a concern about a transaction made through bKash, Nagad or Rocket, our support team handles policy-related queries directly. Use the channel that works for you — we keep responses focused on the specific issue you raise, not a generic script.

Live Chat Open the chat window from any page on bd128. Use this for real-time account queries, including questions about eligibility, wallet verification or access decisions.
Email Support Send your legal query or account dispute to our support address. Include your registered wallet number — bKash, Nagad or Rocket — so we can locate your account quickly.
Account Help Centre The Help Centre covers written policy explanations, step-by-step wallet verification paths and standard account procedures for users in Bangladesh.
DATA AND SECURITY

How We Handle Your Account and Data

Your account data — including wallet details for bKash, Nagad and Rocket — is stored with access controls that limit who internally can view your records. We do not sell account data to third parties. You can request a summary of what we hold by contacting support through the live chat or email channel listed above.

Data Retention

We keep account and transaction records for the period required by our operational policy. After that window closes, personal data is removed from active systems on a rolling schedule.

Cookie Use

Cookies on bd128 support session continuity — so your login stays active across browser tabs and your wallet preference is remembered between visits on the same device.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account before any withdrawal is processed.

Change Requests

To update your registered wallet number — from Nagad to bKash, for example — submit a request through support with both wallet numbers shown. We verify ownership before making changes.

Legal Questions We Hear Most Often

These cover the account and policy questions that come up regularly from users in Bangladesh. If yours is not here, live chat is the fastest route to a direct answer.

Access depends on your local law and eligible region. We do not make jurisdiction-specific legality claims. Confirm your eligibility under local law before opening an account.

Accounts found to be accessing from restricted jurisdictions may be suspended pending review. Any wallet balance — bKash, Nagad or Rocket — would be assessed against our terms before any return is processed.

Yes. Contact support via live chat or email with your registered wallet number. We will provide a summary of what account data we currently hold for your record.

Raise it through our support email, including the transaction reference and the wallet used — bKash, Nagad or Rocket. We review disputes against our recorded transaction logs.

Terms may be updated periodically. We aim to post changes clearly on this page. Continued use of your account after an update means you accept the revised terms as they apply to you.

Submit a closure request through support. Any pending withdrawals to your registered wallet are processed first. Once confirmed, account access and stored credentials are removed from active systems.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.